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Home FAQ
Questions you should always ask

We have put together a FAQ section below. If your website designer cannot answer yes to all of these questions, you may need to look around for a better deal. Sometimes a cheaper quote may hold you back in the future and cost you money to get out, or lose your domain. Click on any of the questions below, to expand the answer section.

How long is my domain registered for?

Once you have committed to having the design carried out by us we will discuss the domain name. If its a .co.uk then it will be registered for 2 years, as this is the maximum time frame a .UK domain name can be registered for.

Most other domain extensions will have the ability to be registered for 1-10 years. When the domain comes up for renewal you will receive an email from BirchHosting with the simple process you need to follow, but we are always here to help if you need us.

I have noticed that the hosting is for one year what happens then?

The hosting will need to be renewed, and you will be able to do that through BirchHosting. The renewal costs will be at the normal BirchHosting prices, and you will not be paying over the odds at renewal for your web hosting. All renewals will be emailed to you and we will have no involvement with the renewal process. However if your not sure about anything we are more than happy to help.

Be aware this can be a money making opportunity for the designer that ties you into their own hosting, or affiliate hosting.

I have seen sites closed down with "over transfer allowance" what does that mean?

Some design companies do not have the backing of a host, so they use standard or inferior hosting platforms. With shared hosts there are restrictions on the amount of data that can be transferred on a monthly basis. So you can end up with a really busy site lots of people visiting your site, and then it closes down until month end were the transfer allowance is reset for the new month, or you have to pay monthly for increased transfer allowance.

This cannot happen with Birch Webdesign as we are part of BirchHosting and we put you on a web hosting package that has no such limits.

Who owns the domain name?

You do,

All domain names that are registered for our customers are in the customers name. You will have full control of the domain name and will be able to move it if you wish, without any charge.

Who has control of my hosting?

You do,

All sites deployed by us will be hosted at BirchHosting in your name, so you have full control of your hosting. So you don't have to worry about your web hosting being out of your control. Another benefit of dealing with an award winning Host in the UK.

What type of hosting will I have?

All Hosting will be on our shared hosting platform. However with certain very high traffic ecommerce sites we may recommend that you go onto a dedicated server. With a new start-up site we recommend the shared hosting as this is a cost effective means of getting online. We normally deploy sites on a Linux server, however if you have a need for serving ASP pages then we can also deploy onto Windows server.

Who owns the site and the content?

You do,

As with the hosting and the domain name this is all in your name. As soon as the payment has been received for the design, you will have full access to the server, hosting account panel, admin panels for CMS and ecommerce sites and also the domain control panel.

Also all images used for the design of the site will be licenced to you, and will be royalty free with no ongoing costs.

What is the payment process?

We accept the following:-

  • Paypal
  • Google Checkout
  • Bank Transfer
  • Cheque

Payment is due on completion of the site. We may ask for a deposit on CMS and ecommerce sites, once you have agreed the design of the site. The normal process is:-

  • We get an understanding of your business
  • We create a design for your site (You approve) Deposit may be payable at this point.
  • HTML design commences
  • Site deployed onto the server
  • Review of the site (You Approve)
  • Content added
  • Website Handover
 

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Any Questions?

Call 01543 560015